Effect of System Response Time on Mobile Learning User Satisfaction at Universities in Nakuru County, Kenya

Abstract

ystem Response Time has been increasingly recognized as a significant quality dimension in determining the usability of mobile applications. Learning institutions in Kenya especially, universities have implemented these scientific innovations as alternative approaches to teaching and learning. The uptake was accelerated more with the advent of the coronavirus pandemic which saw the education sector close down. As a way of having their students back to class, the majority of the Universities in Nakuru County adopted online technologies. It is from this backdrop that the study sought to evaluate the effect of system response time on user satisfaction in the ICT department in Nakuru County in Kenya. To serve this purpose, survey questionnaires were issued to a sample of university students in the ICT department in Nakuru County in Kenya. The study revealed that system response time was an insignificant positive influencer of user satisfaction. The findings from this study contribute to the body of knowledge by coming up with several usability guidelines as a significant quality dimension for the design of usable applications in mobile learning that can help improve user satisfaction and reductions in training costs. The study recommends that given the kind of empirical evidence from the university consider having a system that is designed with quicker response time much as it is an insignificant predictor of satisfaction among the users.