Browsing Journal Articles by Author "Otanga, Daniel"

Now showing items 1-2 of 2

    • Artificial Intelligence Chatbot Adoption Framework for Real-Time Customer Care Support in Kenya 

      Nyongesa, Geoffrey; Omieno, Kelvin; Otanga, Daniel (International Journal of Scientific Research in Computer Science, Engineering and Information Technolog, 2020-11)
      In today’s society, most if not all sectors digitize and automate in order to become more efficient. The increasing availability and sophistication of software technologies disrupt labor markets by making workers redundant. ...

    • PITFALLS BEDEVILING ADMINISTRATION AND MAINTENANCE OF ELECTRONIC RECORDS IN KENYAN UNIVERSITIES 

      Andere, Agwenyi Christopher; Ronoh, Richard; Otanga, Daniel (International Journal of Social Sciences and Information Technology, 2023-01-01)
      : In higher education institutions such as universities, educational records are important assets and must be managed appropriately. The purpose of this study was to understand the pitfalls bedeviling the administration ...