Browsing by Author "Okwachi, Simon Were."
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A CUSTOMER-EMPLOYEE ENCOUNTER: A REVIEW OF CUSTOMER QUALITY CONTROL ON RESTAURANT FOOD SERVICE
Okwachi, Simon Were. (Journal of Tourism & Hospitality, 2019-12)Food service involves customer quality control in helping to create a meal experience and service value. However, this is not the case as service failures are more often experienced due to challenges faced in the management ...