Browsing by Author "Otanga, Daniel"
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Artificial Intelligence Chatbot Adoption Framework for Real-Time Customer Care Support in Kenya
Nyongesa, Geoffrey; Omieno, Kelvin; Otanga, Daniel (International Journal of Scientific Research in Computer Science, Engineering and Information Technolog, 2020-11)In today’s society, most if not all sectors digitize and automate in order to become more efficient. The increasing availability and sophistication of software technologies disrupt labor markets by making workers redundant. ... -
PITFALLS BEDEVILING ADMINISTRATION AND MAINTENANCE OF ELECTRONIC RECORDS IN KENYAN UNIVERSITIES
Andere, Agwenyi Christopher; Ronoh, Richard; Otanga, Daniel (International Journal of Social Sciences and Information Technology, 2023-01-01): In higher education institutions such as universities, educational records are important assets and must be managed appropriately. The purpose of this study was to understand the pitfalls bedeviling the administration ...