| dc.description.abstract | There have been initiatives since the passage 2010 constitution to transform the
perception of the police department from one of a police force to one of a police agency
that is sensitive to the needs and aspirations of the people. This study sought to examine
the influence of organizational culture change on service delivery of the National Police
Service in Kakamega Central Sub County, Kakamega County Kenya. The specific
objectives of the study was to establish the influence of command structure on service
delivery; to determine the influence of communication strategy on service delivery; to
evaluate the influence of senior management support on service delivery and to establish
the influence of stakeholder involvement strategy on service delivery of the National
police Service in Kakamega Central Sub County. The study utilized a descriptive survey
research design. The study was undertaken for three months targeting assorted officers
in the National Police service in Kakamega Central Sub-County. The targeted 500 NPS
officers from categories that include; The sub county has police drawn from different
units that include; General duty, Traffic, Criminal Investigation Department, Critical
Infrastructure Protection Unit, Dog Unit, Kenya Airports Police Unit, and General
service Unit. Taro Yamane's sampling method was utilized to give a sample size of 222
respondents. Stratified sampling was used to group the respondents into service group
where random sampling was utilized to choose individual respondents. A pilot study was
conducted in Matayos Sub county Busia. The data collection tools were questionnaires.
Reliability and validity of these instruments was established through conducting a pilot
study in Matayos Sub County, Busia County, conducting Cronbach alpha test, and
getting expert opinions and content validity. The gathered data was encoded and
analyzed utilizing the SPSS Version 26 software. The data was evaluated using
descriptive statistics, including frequencies, percentages, means, and standard deviation.
In addition, inferential statistics such as Pearson's correlation coefficient test, simple and
multiple regression analysis was employed. The findings were displayed in the form of
tables. The findings were as follows: Command structure (0.693 and a p-value of 0.000
< 0.05), Communication strategy (r = 0.681, p-value = 0.000< 0.05) Senior management
support, (r=0.558, p-value 0.000 < 0.05) (r = 0.694 p-value = 0.000 < 0.05) hence all
variables had a significant effect on service delivery. The study recommends that that
there should be decision making process that is employee inclusive for better service
provision. The study provides that management at top level should facilitate its workers
an offer amicable support for service delivery. The study recommends a moderate
communication strategy whereby mode of communication from leadership to clients to
lower employees should be easy. The study provides that stakeholder should be
involvement in matters of National police service. In this case citizens, oversight
organizations and NGOs should be in forefront to advocate for better police service. The
findings of this study is anticipated to add value on policy formulation on culture change
in the National Police Service as well as contribution on the scholarly body. | en_US |
