| dc.description.abstract | Effectiveness has been increasingly recognized as a significant quality dimension to determine
the usability of mobile applications. Mobile learning applications on the other hand are
different in many ways from those innovations due to the mobility nature of mobile devices.
Learning institutions in Kenya especially, universities have implemented these scientific
innovations as alternative approach to teaching and learning. The uptake was accelerated more
with the advent of the Corona Virus pandemic which saw the education sector literally close
down. As a way of having their students back to class, majority of the Universities in Nakuru
County, adopted the online technologies. Despite the adoption of technologies, there are many
complaints from the users, the students, on many inefficiencies coming along with the online
learning platform. This puts to doubt the quality of user satisfaction of such technologies in
enhancing teaching and learning processes. However, the advent of mobile technologies in
learning context has increased the requirements for evaluating the effectiveness of usability
learning models to align with user satisfaction in mobile learning applications. Existing metrics
concentrates on ease to use, efficiency, reliability and security of the software which has a
shortfall since the user is not subjected to contribute in the mobile application development.
Even though mobile learning has been studied from different aspects of pedagogy environment
and technology acceptance, there is little scientific and published research on effectiveness of
usability of mobile learning applications. To fill up the gap, in this study, effectiveness of
usability learning models and user satisfaction was established. The main objective of this
study was to evaluate the effectiveness of usability learning models on user satisfaction in
universities in Nakuru County, Kenya. To serve this purpose, survey questionnaires were
issued to sample of university students in the ICT department in Nakuru County in Kenya. The
analysis of structured item were mainly done by multiple regression and multivariate analysis
from the results of the descriptive statistical tool. The findings from this study contributes to
the body of knowledge by coming up with a number of usability guidelines as a significant
quality dimension for the design of usable applications in mobile learning that can help improve
user satisfactions and reductions in training costs. The decrease in costs attracts many
researchers, interface designers and project managers to employ the usability assessment
attributes when designing the interfaces for mobile learning applications. The study
recommends that given the kind of empirical evidence from the university to consider having
a system that is designed with memorability attributes to be considered for the clients to come
back to the system from time to time hence improved user satisfaction. | en_US |
