Browsing University Journals/ Articles by Subject "Artificial, Intelligence, Chatbot, Adoption, Framework, Real-Time, Customer Care, Support"
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Artificial Intelligence Chatbot Adoption Framework for Real-Time Customer Care Support in Kenya
(International Journal of Scientific Research in Computer Science, Engineering and Information Technolog, 2020-11)In today’s society, most if not all sectors digitize and automate in order to become more efficient. The increasing availability and sophistication of software technologies disrupt labor markets by making workers redundant. ...