Browsing Gold Collection by Author "Maranga, Vincent N"

Now showing items 1-2 of 2

    • Hotel facilities’ management practices and employee performance in Kenya 

      Were, Simon O; Maranga, Vincent N (Research in Hospitality Management, 2022-11-21)
      This study investigated the efficacy of hotel facilities’ management practices on employee performance. A descriptive research survey was applied, while the study area was Nairobi County. The sampling techniques applied ...

    • Restaurant tipping behavior and its inspiration on food service empathy 

      Were, Simon O; Miricho, Moses N; Maranga, Vincent N (International Hospitality Review, 2021-01-19)
      Purpose The purpose of this study was to investigate restaurant clientele tipping behavior and its inspiration on foodservice empathy within two- and three-star hotels in Kisumu County, Kenya. This was with the objective ...