Browsing Gold Collection by Author "Maranga, Vincent N."
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Foodservice clientele tipping behavior and its impetus on restaurant service reliability in Kenya
Were, Simon O; Miricho, Moses N.; Maranga, Vincent N. (Journal of Foodservice Business Research, 2020-10-19)Tipping is an interesting pecuniary behavior involving service providers and hospitality’s restaurant clients. The tipping act goes beyond the hospitality industry and therefore is a common practice across the entire service ... -
Pragmatic restaurant tipping in star-rated hotels in Kenya
Were, Simon O.; Miricho, Moses N.; Maranga, Vincent N. (Tailor and Francis online, 2021-12-10)Tipping can be traced to Tudor England in the sixteenth century. This act transformed into a custom, spreading to many countries. However, tipping is observed differently from one country to the other and thus is not ... -
A Study into the Relationship between Restaurant Tipping and Food Service Tangibility in Kisumu County, Kenya
Were, Simon O; Miricho, Moses N; Maranga, Vincent N. (European Journal of Tourism, Hospitality and Recreation, 2020-12)Tipping is believed to have vast influence on restaurant food service tangibility, and thus, quality. This forms the basis of the assumption that foodservice clients are in a better position to reward and monitor the quality ...