Browsing Gold Collection by Author "Miricho, Moses N"
Now showing items 1-2 of 2
-
Restaurant tipping behavior and its inspiration on food service empathy
Were, Simon O; Miricho, Moses N; Maranga, Vincent N (International Hospitality Review, 2021-01-19)Purpose The purpose of this study was to investigate restaurant clientele tipping behavior and its inspiration on foodservice empathy within two- and three-star hotels in Kisumu County, Kenya. This was with the objective ... -
A Study into the Relationship between Restaurant Tipping and Food Service Tangibility in Kisumu County, Kenya
Were, Simon O; Miricho, Moses N; Maranga, Vincent N. (European Journal of Tourism, Hospitality and Recreation, 2020-12)Tipping is believed to have vast influence on restaurant food service tangibility, and thus, quality. This forms the basis of the assumption that foodservice clients are in a better position to reward and monitor the quality ...