Employee Empowerment and Service Delivery in Kakamega County Government

Abstract

Purpose: Assess the extent to which employee empowerment affects service delivery in Kakamega County Government.

Design/Methodology/Approach: This study utilized a descriptive research design with correlational analysis. The sample size of 250 aplied. Primary data was gathered through self-administered questions. The study applied both quantitative and descriptive in nature, allowing for statistical analysis such as correlation and regression to assess the relationships between the variables under study

Findings: The relationship between empowerment and service delivery indicated a significant positive relationship. The delegation of authority, skill development, and involving the workforce in decision-making processes were proven to be a way to empower the employees and make them more motivated and efficient. This elucidates the important contribution empowerment can make in terms of enabling employees to own their jobs and contribute to the performance of the county.

Implications/Originality/Value: The County Government of Kakamega ought to create participatory work environment in the workplace where consultation and shared decision making should be the culture. With regular coaching sessions, capacity building of employees on the basis of skills, and selective delegation of duty, employees will be motivated, engaged, and efficient.