Now showing items 1-1 of 1

    • Artificial Intelligence Chatbot Adoption Framework for Real-Time Customer Care Support in Kenya 

      Nyongesa, Geoffrey; Omieno, Kelvin; Otanga, Daniel (International Journal of Scientific Research in Computer Science, Engineering and Information Technolog, 2020-11)
      In today’s society, most if not all sectors digitize and automate in order to become more efficient. The increasing availability and sophistication of software technologies disrupt labor markets by making workers redundant. ...